Refund Policy.

The short version

If you're within 14 days of your first purchase on any plan (Monthly, Yearly, or Lifetime) you can request a full refund and we'll process it. No "tell us why" form, no "we'll see what we can do," no clawback if your refund leaves us at a loss on payment-processor fees.

How to request one

Either of these works:

• Through Polar.sh: log into your polar.sh account, find the order, and request a refund. Polar processes it directly.
• By emailing us: write to support@delayed.stream with the email you bought under, and we'll trigger the refund through Polar within one business day.

Refunds typically land in your account within 5–10 business days, depending on your bank. Polar handles the actual transaction.

After 14 days

Monthly

Cancel any time. Your subscription stops at the end of the current billing period; no further charges. We don't pro-rate partial months.

Yearly

Non-refundable after 14 days, but your access stays active until the term ends. Cancel any time to stop the next renewal.

Lifetime

Non-refundable after 14 days. (We strongly encourage you to start with a Monthly trial if you're unsure: same software, no commitment.)

Switching plans

Want to upgrade Monthly to Yearly, or Yearly to Lifetime? Email support@delayed.stream. We will credit your most recent Monthly or Yearly payment toward the new plan as a goodwill gesture, even outside the 14-day window. (We don't promise this in court; we promise this in practice. We've never said no.)

Edge cases

• Bought from a friend's referral / shared a license: the refund goes to the original purchaser, not whoever ended up using it.
• Chargebacks before contacting us: we'll honour the refund, but please email first; chargebacks cost us extra fees and triggering one needlessly is a waste of your time and ours.
• License terminated for ToS violations: see Section 9 of the Terms. Refund eligibility is at our discretion in those cases.
• Free trial confusion: if you cancelled the trial and were charged anyway, that's a billing bug. Email us and we'll fix it regardless of the 14-day window.

EU consumer rights

If you're an EU consumer, you have a 14-day right of withdrawal under the EU Consumer Rights Directive. By starting to use the software immediately after purchase (downloading and activating), you waive this withdrawal right under Article 16(m) of the Directive. However, our voluntary 14-day refund policy above gives you the same protection in practice, and applies regardless of whether you've started using it.

Contact

support@delayed.stream · usual response time: under 24 hours on weekdays, sometimes longer on weekends.